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Pediatricians, family doctors and gerontologists alike know that getting people in for preventive care visits can have a big impact on health. Knowing about health risks early can give people time to make lifestyle changes to reduce them. And when health conditions are identified early, people tend to have better options for treatment. Yet Americans get only about half of their recommended preventive care1 – a decision that can leave serious health conditions undiagnosed, lead to diminished treatment options, and significantly increase health care costs.

While clinics have long tried direct mail and outbound calls to increase scheduling, these methods typically don’t drive enough patient behavior to produce the desired ROI. Direct mail is expensive, and calls require a significant amount of staff time. Text messaging, on the other hand, is an easy and affordable way to reach patients via a method they’re already using every day: their smartphones.

With strategic, focused patient communication, ambulatory health care settings can improve preventive care adherence. In fact, some of our CareWire Messenger: Encounter Navigator clients have achieved >50% improvement in their preventive care scheduling rate.

How are they doing it? A big part of the answer involves these three tips: 

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Topics: Prep and Recovery, Text Messaging, Patient Journey, Onboarding and Engagement, secure text messaging, healthcare communication, patient preperation

 

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Topics: Insider, CareWire News, healthcare communication

Ken Saitow, President and CEO of CareWire, receives Bulldog 100 award from Meredith Johnson, Executive Director of Alumni Relations at the University of Georgia.

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Topics: Insider, Events, CareWire News

Recently, a long-time customer came to us looking for an innovative, cost effective way to reduce readmissions. Like many organizations, they have processes in place to identify a small percentage of discharges that are at risk for readmission. They strongly believed, however, that there was an opportunity to further reduce readmissions but did not have the resources to reach everyone or the tools to risk stratify the population.

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Topics: Insider, Population Health, Mobile

Streamlining the Patient Intake Process with an Automated Mobile-First Contact Strategy

The waiting room is full, there is a line forming at the front desk; new patient information has to be collected, patients’ records must be updated, and appointments need to be rescheduled. The patient intake process, particularly for new patients, can be time-consuming and arduous for team members and frontline clinic staff.

A simple way to streamline the process, while reducing errors, decreasing administrative strain, and reducing last-minute cancellations and no-shows, is with automated mobile-first messaging strategies. CareWire’s approach provides our users with efficiency by automating appointment reminders, offsite check-ins, preparation reminders, and completion of paperwork such as consent forms or intake forms before an appointment. Finally, the patient can communicate and prepare for visits with a tool that is always in their pockets: their smartphone.

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Topics: Mobile, Patient Satisfaction, Patient Journey, patient preperation, help with patient preperation