Recently, a long-time customer came to us looking for an innovative, cost effective way to reduce readmissions. Like many organizations, they have processes in place to identify a small percentage of discharges that are at risk for readmission. They strongly believed, however, that there was an opportunity to further reduce readmissions but did not have the resources to reach everyone or the tools to risk stratify the population.Read More
Streamlining the Patient Intake Process with an Automated Mobile-First Contact Strategy
The waiting room is full, there is a line forming at the front desk; new patient information has to be collected, patients’ records must be updated, and appointments need to be rescheduled. The patient intake process, particularly for new patients, can be time-consuming and arduous for team members and frontline clinic staff.
A simple way to streamline the process, while reducing errors, decreasing administrative strain, and reducing last-minute cancellations and no-shows, is with automated mobile-first messaging strategies. CareWire’s approach provides our users with efficiency by automating appointment reminders, offsite check-ins, preparation reminders, and completion of paperwork such as consent forms or intake forms before an appointment. Finally, the patient can communicate and prepare for visits with a tool that is always in their pockets: their smartphone.Read More
Improving outcomes and avoiding costly readmissions is at the top of most healthcare leaders’ agendas. The focus on these topics is of particular importance given the advent of programs such as the Hospital Readmission Reduction program.Read More
Giving a patient a lengthy list of all of the things that they can and cannot do weeks before an upcoming surgery or operation is overwhelming. Begin to Ease Patient Preparation with text messaging.
In the time leading up to a surgery, patients are likely becoming increasingly anxious and preoccupied by stress about the procedure, concerns about how they will complete day to day tasks afterward, and a myriad of other issues that they will have to work through prior to their procedure or surgery. Going against every known strategy and procedure designed to help Ease Patient Preparation.Read More