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Care managers are responsible for providing critical healthcare resources to patients, relaying information and care instructions to those in their care, and facilitating communication between members of the patient’s care team. This role is a challenging and ever-changing position that requires an extensive skill set ranging from an understanding of medical procedures, insurance matters, social work, and almost everything in between. When relaying all of this information to patients, it’s critical that there is an organized system in place, allowing care managers to focus on other tasks that they must complete to ensure patient safety. One of the most effective ways to alleviate the stressors associated with this role is to introduce HIPAA compliant text messaging platforms. These platforms can speed up the communication process, increase adherence to treatment plans, and provide an outlet for care managers to stay in contact with care teams.

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Topics: hipaa messaging, patient care managers, healthcare communication

HIPAA compliance is critical for every healthcare provider, as is sharing vital healthcare information with patients. How can clinicians utilize patient {prefered} forms of communication while remaining compliant?

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Topics: hipaa, hipaa messaging

With the vast majority of Americans using cell phones regularly, text messaging tools are an effective way of communicating with patients and monitoring their health.

Like all forms of healthcare related communication, it is critical to understand the “rules of the road” when it comes to texting and HIPAA compliance.  

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Topics: hipaa, secure text messaging

As healthcare organizations strive to improve communications among care team members and with patients, they increasingly look to mobile technologies. Of course, one of the key considerations when deploying mobile communication is maintaining HIPAA compliance. These regulations and rulings are constantly being altered and updated to protect patients - as a result, it can be difficult to keep up with the myriad of compliance requirements. Failing to do so, however, creates significant risk.

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Topics: Mobile, hipaa

Remote patient monitoring is a critical tool in the fight against chronic diseases.

Remote patient monitoring (RPM) allows healthcare providers the opportunity to remotely monitor patients that are in need of constant and consistent attention and care, such as patients with chronic illnesses like diabetes or heart disease. Using RPM, providers can stay on top of a patient's condition even when they are outside of the hospital setting.

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Topics: Patient Satisfaction, Patient Journey