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Empower Patients and Family Caregivers

Patients with chronic or complicated conditions often have an entire support network that healthcare providers and care managers never actually interact with, even though this team is often vital to patient success. These family or personal caregivers help patients manage their daily activities, their medications, monitor treatment plans, coordinate appointments and more.

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Topics: Patient Caregivers, Care Managers, Family Caregivers

Care managers play a vital role in patient engagement, treatment plan adherence, and more – what tools can help them to perform these vital tasks more efficiently?

Care managers organize patient care, handle insurance matters, investigate treatment plans for patients, and so much more during the course of their day. Great care managers perform these tasks with a sense of empathy and a desire to improve patient care – ensuring that their patients are informed about their treatment plans and next steps.

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Topics: patient care managers, healthcare communication, hipaa messaging

Care managers are responsible for providing critical healthcare resources to patients, relaying information and care instructions to those in their care, and facilitating communication between members of the patient’s care team. This role is a challenging and ever-changing position that requires an extensive skill set ranging from an understanding of medical procedures, insurance matters, social work, and almost everything in between. 

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Topics: patient care managers, healthcare communication, hipaa messaging

HIPAA compliance is critical for every healthcare provider, as is sharing vital healthcare information with patients. How can clinicians utilize patient {prefered} forms of communication while remaining compliant?

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Topics: hipaa, hipaa messaging

With the vast majority of Americans using cell phones regularly, text messaging tools are an effective way of communicating with patients and monitoring their health.

Like all forms of healthcare related communication, it is critical to understand the “rules of the road” when it comes to texting and HIPAA compliance.  

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Topics: hipaa, secure text messaging