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Care managers play a vital role in patient engagement, treatment plan adherence, and more – what tools can help them to perform these vital tasks more efficiently?

Care managers organize patient care, handle insurance matters, investigate treatment plans for patients, and so much more during the course of their day. Great care managers perform these tasks with a sense of empathy and a desire to improve patient care – ensuring that their patients are informed about their treatment plans and next steps.

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Topics: hipaa messaging, patient care managers, healthcare communication

Care managers are responsible for providing critical healthcare resources to patients, relaying information and care instructions to those in their care, and facilitating communication between members of the patient’s care team. This role is a challenging and ever-changing position that requires an extensive skill set ranging from an understanding of medical procedures, insurance matters, social work, and almost everything in between. 

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Topics: hipaa messaging, patient care managers, healthcare communication

HIPAA compliance is critical for every healthcare provider, as is sharing vital healthcare information with patients. How can clinicians utilize patient {prefered} forms of communication while remaining compliant?

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Topics: hipaa, hipaa messaging

With the vast majority of Americans using cell phones regularly, text messaging tools are an effective way of communicating with patients and monitoring their health.

Like all forms of healthcare related communication, it is critical to understand the “rules of the road” when it comes to texting and HIPAA compliance.  

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Topics: hipaa, secure text messaging

As healthcare organizations strive to improve communications among care team members and with patients, they increasingly look to mobile technologies. Of course, one of the key considerations when deploying mobile communication is maintaining HIPAA compliance. These regulations and rulings are constantly being altered and updated to protect patients - as a result, it can be difficult to keep up with the myriad of compliance requirements. Failing to do so, however, creates significant risk.

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Topics: Mobile, hipaa