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Ken Saitow

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Achieving quality outcomes while patients are in the hospital is, of course, a major priority for healthcare leaders. In today’s healthcare environment, the focus on outcomes doesn’t end at discharge. Ensuring patients understand and follow their discharge instructions is critical to avoiding a return trip to the hospital. This not only negatively impacts the patient experience but also has potential financial consequences.

With the goal of reducing readmissions, Park Nicollet’s Methodist Hospital decided to set aside the traditional phone-based outreach in favor of a text-first communication approach.

What did the new approach, which resulted in a 32% reduction in readmissions, look like? Request a copy of our latest case study to find out.

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Topics: Insider, healthcare communication, CareWire News

 

Encouraging people to avoid the ER when they’re not facing a true emergency has long been a priority for commercial and public payers as well as employer groups. While the high cost associated with these visits is certainly the primary reason for diversion efforts, the benefits of saving the ER for emergencies expand beyond just financial. For consumers, choosing the right care can save a significant amount of time, and building a relationship with a primary care physician instead of running straight to the ER can result in more consistent, informed care.

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Topics: digital health, Text Messaging, "readmission reduction", ACO, Population Health, Patient Journey

 

Pediatricians, family doctors and gerontologists alike know that getting people in for preventive care visits can have a big impact on health. Knowing about health risks early can give people time to make lifestyle changes to reduce them. And when health conditions are identified early, people tend to have better options for treatment. Yet Americans get only about half of their recommended preventive care1 – a decision that can leave serious health conditions undiagnosed, lead to diminished treatment options, and significantly increase health care costs.

While clinics have long tried direct mail and outbound calls to increase scheduling, these methods typically don’t drive enough patient behavior to produce the desired ROI. Direct mail is expensive, and calls require a significant amount of staff time. Text messaging, on the other hand, is an easy and affordable way to reach patients via a method they’re already using every day: their smartphones.

With strategic, focused patient communication, ambulatory health care settings can improve preventive care adherence. In fact, some of our CareWire Messenger: Encounter Navigator clients have achieved >50% improvement in their preventive care scheduling rate.

How are they doing it? A big part of the answer involves these three tips: 

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Topics: healthcare communication, Onboarding and Engagement, Prep and Recovery, Text Messaging, Patient Journey, patient preperation, secure text messaging

 

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Topics: Insider, healthcare communication, CareWire News

Recently, a long-time customer came to us looking for an innovative, cost effective way to reduce readmissions. Like many organizations, they have processes in place to identify a small percentage of discharges that are at risk for readmission. They strongly believed, however, that there was an opportunity to further reduce readmissions but did not have the resources to reach everyone or the tools to risk stratify the population.

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Topics: Mobile, Insider, Population Health