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Ken Saitow

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Pediatricians, family doctors and gerontologists alike know that getting people in for preventive care visits can have a big impact on health. Knowing about health risks early can give people time to make lifestyle changes to reduce them. And when health conditions are identified early, people tend to have better options for treatment. Yet Americans get only about half of their recommended preventive care1 – a decision that can leave serious health conditions undiagnosed, lead to diminished treatment options, and significantly increase health care costs.

While clinics have long tried direct mail and outbound calls to increase scheduling, these methods typically don’t drive enough patient behavior to produce the desired ROI. Direct mail is expensive, and calls require a significant amount of staff time. Text messaging, on the other hand, is an easy and affordable way to reach patients via a method they’re already using every day: their smartphones.

With strategic, focused patient communication, ambulatory health care settings can improve preventive care adherence. In fact, some of our CareWire Messenger: Encounter Navigator clients have achieved >50% improvement in their preventive care scheduling rate.

How are they doing it? A big part of the answer involves these three tips: 

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Topics: Prep and Recovery, Text Messaging, Patient Journey, Onboarding and Engagement, secure text messaging, healthcare communication, patient preperation

 

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Topics: Insider, CareWire News, healthcare communication

Recently, a long-time customer came to us looking for an innovative, cost effective way to reduce readmissions. Like many organizations, they have processes in place to identify a small percentage of discharges that are at risk for readmission. They strongly believed, however, that there was an opportunity to further reduce readmissions but did not have the resources to reach everyone or the tools to risk stratify the population.

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Topics: Insider, Population Health, Mobile

 Introducing IoT

The average consumer now owns about four devices that are internet enabled - all of which are capable of taking in and transmitting data to and from other sources. However, not all of these devices can "talk" to one another. Having smart devices that are capable of communicating with each other is known as the Internet of Things (IoT). We are on the cusp of a future where all of our smart devices work together to create a seamless ecosystem that transmits information to control various household items.

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Topics: Mobile, mhealth, IoT

Chronic ailments are a critical health issue in the United States - from diabetes to asthma, millions of Americans suffer from chronic conditions. While there is no cure for many of these diseases, proper and consistent treatment is the key to managing the symptoms allowing individuals to live long, productive lives. An engaged patient - one that knows what to do and when to do it - is the key ingredient to managing chronic conditions. Healthcare organizations need to make engaging and activating these patients a top priority. One communication channel that must be part of any chronic condition management strategy is text messaging. Here's a brief examination of the role texting can play in managing chronic ailments.

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Topics: mhealth, Text Messaging, Medication Adherence, secure text messaging