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Achieving quality outcomes while patients are in the hospital is, of course, a major priority for healthcare leaders. In today’s healthcare environment, the focus on outcomes doesn’t end at discharge. Ensuring patients understand and follow their discharge instructions is critical to avoiding a return trip to the hospital. This not only negatively impacts the patient experience but also has potential financial consequences.

With the goal of reducing readmissions, Park Nicollet’s Methodist Hospital decided to set aside the traditional phone-based outreach in favor of a text-first communication approach.

What did the new approach, which resulted in a 32% reduction in readmissions, look like? Request a copy of our latest case study to find out.

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Topics: Insider, healthcare communication, CareWire News

 

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Topics: Insider, healthcare communication, CareWire News

Ken Saitow, President and CEO of CareWire, receives Bulldog 100 award from Meredith Johnson, Executive Director of Alumni Relations at the University of Georgia.

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Topics: Events, Insider, CareWire News

We are pleased to announce the latest addition to our growing team! Troy Mashburn is joining us as Vice President, Delivery & Account Management to support its accelerated growth trajectory.

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Topics: CareWire News, Press Release

In the ambulatory surgery environment, our relationship with patients is often limited to a few days before and after their scheduled procedures. The preparation required of the patient and the amount of information we must communicate in this short time can be overwhelming for our patients and, sometimes, our staff. This challenge is further complicated by the fact that traditional communication methods – phone calls, voice mails, and emails – are becoming less and less effective. 

Text messaging and mobile communication is a largely untapped resource that presents an immediate opportunity to interact with most of our patients.

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Topics: Events, CareWire News, Mobile, Patient Satisfaction, Prep and Recovery