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Achieving quality outcomes while patients are in the hospital is, of course, a major priority for healthcare leaders. In today’s healthcare environment, the focus on outcomes doesn’t end at discharge. Ensuring patients understand and follow their discharge instructions is critical to avoiding a return trip to the hospital. This not only negatively impacts the patient experience but also has potential financial consequences.

With the goal of reducing readmissions, Park Nicollet’s Methodist Hospital decided to set aside the traditional phone-based outreach in favor of a text-first communication approach.

What did the new approach, which resulted in a 32% reduction in readmissions, look like? Request a copy of our latest case study to find out.

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Topics: Insider, healthcare communication, CareWire News

 

Pediatricians, family doctors and gerontologists alike know that getting people in for preventive care visits can have a big impact on health. Knowing about health risks early can give people time to make lifestyle changes to reduce them. And when health conditions are identified early, people tend to have better options for treatment. Yet Americans get only about half of their recommended preventive care1 – a decision that can leave serious health conditions undiagnosed, lead to diminished treatment options, and significantly increase health care costs.

While clinics have long tried direct mail and outbound calls to increase scheduling, these methods typically don’t drive enough patient behavior to produce the desired ROI. Direct mail is expensive, and calls require a significant amount of staff time. Text messaging, on the other hand, is an easy and affordable way to reach patients via a method they’re already using every day: their smartphones.

With strategic, focused patient communication, ambulatory health care settings can improve preventive care adherence. In fact, some of our CareWire Messenger: Encounter Navigator clients have achieved >50% improvement in their preventive care scheduling rate.

How are they doing it? A big part of the answer involves these three tips: 

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Topics: healthcare communication, Onboarding and Engagement, Prep and Recovery, Text Messaging, Patient Journey, patient preperation, secure text messaging

 

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Topics: Insider, healthcare communication, CareWire News

Care managers play a vital role in patient engagement, treatment plan adherence, and more – what tools can help them to perform these vital tasks more efficiently?

Care managers organize patient care, handle insurance matters, investigate treatment plans for patients, and so much more during the course of their day. Great care managers perform these tasks with a sense of empathy and a desire to improve patient care – ensuring that their patients are informed about their treatment plans and next steps.

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Topics: patient care managers, healthcare communication, hipaa messaging

Care managers are responsible for providing critical healthcare resources to patients, relaying information and care instructions to those in their care, and facilitating communication between members of the patient’s care team. This role is a challenging and ever-changing position that requires an extensive skill set ranging from an understanding of medical procedures, insurance matters, social work, and almost everything in between. 

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Topics: patient care managers, healthcare communication, hipaa messaging