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Achieving quality outcomes while patients are in the hospital is, of course, a major priority for healthcare leaders. In today’s healthcare environment, the focus on outcomes doesn’t end at discharge. Ensuring patients understand and follow their discharge instructions is critical to avoiding a return trip to the hospital. This not only negatively impacts the patient experience but also has potential financial consequences.

With the goal of reducing readmissions, Park Nicollet’s Methodist Hospital decided to set aside the traditional phone-based outreach in favor of a text-first communication approach.

What did the new approach, which resulted in a 32% reduction in readmissions, look like? Request a copy of our latest case study to find out.

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Topics: Insider, healthcare communication, CareWire News

 

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Topics: Insider, healthcare communication, CareWire News

Ken Saitow, President and CEO of CareWire, receives Bulldog 100 award from Meredith Johnson, Executive Director of Alumni Relations at the University of Georgia.

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Topics: Events, Insider, CareWire News

Recently, a long-time customer came to us looking for an innovative, cost effective way to reduce readmissions. Like many organizations, they have processes in place to identify a small percentage of discharges that are at risk for readmission. They strongly believed, however, that there was an opportunity to further reduce readmissions but did not have the resources to reach everyone or the tools to risk stratify the population.

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Topics: Mobile, Insider, Population Health