Technology has revolutionized patient-to-provider communication in the U.S. From texting to video chat, providers can exchange pertinent information using a variety of different mobile tools and mediums.

However, providers looking for a cost-effective but efficient communication method should opt for text-based platforms over mobile apps. While mobile apps are popular, they’re more expensive and are experiencing low rates of adoption, and they’re less effective for healthcare providers than tried-and-true texting options. Here are a few reasons why texting is the right communication tool for healthcare providers.

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Topics: Population Health, Patient Compliance, Text Messaging, Patient Journey

According to the Centers for Disease Control and Prevention (CDC), Chronic disease is responsible for 75% of America’s healthcare expenses each year and for 70% of deaths. The CDC also advises that “chronic diseases can be largely preventable through close partnership with your healthcare team.” Conversely, preventative services are only utilized by patients at approximately half the recommended rate. This discrepancy between the need for care due to chronic disease and the underutilization of preventative care services suggests a strong need for patient support and education. Implementing a mobile messaging program is one strategy for enhancing the link between healthcare providers and healthcare consumers and creates a unique communication channel for delivering timely and relevant patient education.

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Topics: Population Health, mhealth, Patient Compliance, Onboarding and Engagement

Provider-to-Patient Texting Can Directly Benefit All Accountable Care Organizations

While still evolving, Accountable Care Organizations (ACOs) - networks of health care providers and hospitals that have a coordinated financial and medical responsibility to their patients - are emerging as important players in the quest for managing and improving healthcare in the United States. Across the country, the number of commercial and public ACOs is growing. As reported by Kaiser Health News, “An estimated 23.5 million Americans are now being served by an ACO.” In order for an ACO to meet its goals, it is critical that they play an active role in managing the health of their members. This ranges from providing those members that have chronic conditions such as diabetes and hypertension with the resources they need to manage their conditions to ensuring those that are healthy maintain their health through timely preventive screenings to reinforcing healthy lifestyle choices across their membership.

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Topics: Mobile, Patient Satisfaction, ACO, mhealth, Patient Compliance, Text Messaging

How much do your patients remember when they leave your facility? Do they take medication as prescribed, show up for follow-up visits and follow through with therapy and other aftercare requirements? Failure to comply with these crucial components of care has a huge impact on patient outcomes. Yet, patients tend to immediately forget 40-80% of information their care providers present to them. According to a study in the Journal of the Royal Society of Medicine, more than half of the patients "immediately" forgot verbal directions once they left the doctor’s office, and half of the information they remembered was incorrect. Hospital patients don’t fare much better, with retention rates at the same level and a whole lot more follow-up care information to retain.

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Topics: Patient Compliance, Post Treatment Patient Compliance

One size does not fit all...

Health care leaders across the country are focused on optimizing health system performance. The Institute for Healthcare Improvement (IHI) developed a widely recognized framework for performance improvement, known as the Triple Aim. This framework posits that “new designs must be developed to simultaneously pursue three dimensions”: improving the patient experience (including quality and satisfaction), improving the health of populations, and reducing the per capita cost of health care. A key ingredient to achieving these goals is strong and consistent patient engagement.

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Topics: Population Health, Mobile, Patient Compliance, Text Messaging, Patient Journey