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Streamlining the Patient Intake Process with an Automated Mobile-First Contact Strategy

The waiting room is full, there is a line forming at the front desk; new patient information has to be collected, patients’ records must be updated, and appointments need to be rescheduled. The patient intake process, particularly for new patients, can be time-consuming and arduous for team members and frontline clinic staff.

A simple way to streamline the process, while reducing errors, decreasing administrative strain, and reducing last-minute cancellations and no-shows, is with automated mobile-first messaging strategies. CareWire’s approach provides our users with efficiency by automating appointment reminders, offsite check-ins, preparation reminders, and completion of paperwork such as consent forms or intake forms before an appointment. Finally, the patient can communicate and prepare for visits with a tool that is always in their pockets: their smartphone.

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Topics: Mobile, Patient Satisfaction, Patient Journey, patient preperation, help with patient preperation

Remote patient monitoring is a critical tool in the fight against chronic diseases.

Remote patient monitoring (RPM) allows healthcare providers the opportunity to remotely monitor patients that are in need of constant and consistent attention and care, such as patients with chronic illnesses like diabetes or heart disease. Using RPM, providers can stay on top of a patient's condition even when they are outside of the hospital setting.

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Topics: Patient Satisfaction, Patient Journey

Poor communication between patients and providers is, unfortunately, all too common. In fact, according to a national survey commissioned by the Schwartz Center for Compassionate Healthcare at the Massachusetts General Hospital, only 48 percent of patients noted that their providers always included them in important decisions regarding treatment.

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Topics: Patient Satisfaction, Patient Journey, Communication

Good communication between providers and their patients is the cornerstone of high-quality healthcare.

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Topics: Mobile, mhealth, Text Messaging, Patient Journey

Technology has revolutionized patient-to-provider communication in the U.S. From texting to video chat, providers can exchange pertinent information using a variety of different mobile tools and mediums.

However, providers looking for a cost-effective but efficient communication method should opt for text-based platforms over mobile apps. While mobile apps are popular, they’re more expensive and are experiencing low rates of adoption, and they’re less effective for healthcare providers than tried-and-true texting options. Here are a few reasons why texting is the right communication tool for healthcare providers.

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Topics: Population Health, Patient Compliance, Text Messaging, Patient Journey