Streamlining the Patient Intake Process with an Automated Mobile-First Contact Strategy

The waiting room is full, there is a line forming at the front desk; new patient information has to be collected, patients’ records must be updated, and appointments need to be rescheduled. The patient intake process, particularly for new patients, can be time-consuming and arduous for team members and frontline clinic staff.

A simple way to streamline the process, while reducing errors, decreasing administrative strain, and reducing last-minute cancellations and no-shows, is with automated mobile-first messaging strategies. CareWire’s approach provides our users with efficiency by automating appointment reminders, offsite check-ins, preparation reminders, and completion of paperwork such as consent forms or intake forms before an appointment. Finally, the patient can communicate and prepare for visits with a tool that is always in their pockets: their smartphone.

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Topics: Mobile, Patient Satisfaction, Patient Journey, patient preperation, help with patient preperation

Remote patient monitoring is a critical tool in the fight against chronic diseases.

Remote patient monitoring (RPM) allows healthcare providers the opportunity to remotely monitor patients that are in need of constant and consistent attention and care, such as patients with chronic illnesses like diabetes or heart disease. Using RPM, providers can stay on top of a patient's condition even when they are outside of the hospital setting.

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Topics: Patient Satisfaction, Patient Journey

Patient engagement and positive outcomes go hand-in-hand—it is hard to have one without the other.

When providers work to keep healthcare consumers engaged, the consumers respond in kind: they become actively involved in their respective treatments and do their best to adhere to prescribed treatment plans and stay informed. In fact, when healthcare consumers are fully active in the treatment process, hospitals end up saving time and resources.

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Topics: Mobile, Patient Satisfaction, mhealth, health IT

Poor communication between patients and providers is, unfortunately, all too common. In fact, according to a national survey commissioned by the Schwartz Center for Compassionate Healthcare at the Massachusetts General Hospital, only 48 percent of patients noted that their providers always included them in important decisions regarding treatment.

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Topics: Patient Satisfaction, Patient Journey, Communication

Texting reigns supreme as a means of communication in the United States. Eighty-three percent of Americans own a cellphone, and three-quarters of the population text on a regular basis, according to the Pew Research Center. Thirty-one percent of those sourced for a 2011 Pew study noted that they prefer to receive texts as opposed to traditional phone calls. So, if the average American enjoys texting every day, shouldn’t hospitals and healthcare providers choose to communicate with patients via text?

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Topics: Population Health, Patient Satisfaction, mhealth, Text Messaging