As healthcare continues the shift from volume to value, healthcare providers are expected to deliver a higher level of patient care with less resources. To accomplish more with less, it’s critical that healthcare teams find solutions that save time and allocate professionals to areas where they can focus the majority of their time on improving patient’s health. The thoughtful and strategic deployment of technology is one way to harness the latest innovations to efficiently deliver a higher level of care. Meeting patients where they areon their mobile devices through text messagingis one clear opportunity to improve efficiency and effectiveness. The following are three ways that healthcare organizations can save time, improve key operating metrics, and enhance outcomesall while improving the patient experience.

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Topics: Population Health, Patient Satisfaction, Prep and Recovery, mhealth

Measuring patient satisfaction has long been a challenge for healthcare organizations. Response rates to traditional paper surveys are generally very low as evidenced by a recent study that confirmed only 1.7 percent of patient satisfaction surveys are ever filled out. Beyond that, it can sometime be weeks or months before any feedback is received making it difficult for healthcare organizations to draw any meaningful conclusions. The timeliness of feedback coupled with generally low response rates make it very challenging to identify and address systemic issues that drive dissatisfaction. With the continued rise of consumerism and the trend of reimbursements becoming linked to patient satisfaction, the importance of timely and representative feedback that drive true satisfaction insights is growing. So how can healthcare organizations ensure that their surveys are being completed and the data they receive is timely and actionable? Text messaging and mobile is one answer.

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Topics: Patient Satisfaction, mhealth


Due to the continuous changes in the health care industry, health care providers are constantly tasked with finding ways to reduce costs while at the same time providing higher quality care and improving outcomes. Health organizations are constantly searching for ways to provide exceptional value that is more effective and capable of reaching more individuals without wasting resources, dollars, and time. Innovation is one of the keys to success in this dynamic environment. The most cutting-edge health professionals recognize that technology must play a critical role in doing better with less and text messaging is a solution that should be considered. Here are five ways health care organizations can reduce costs and improve efficiencies by incorporating texting into their patient engagement and communication strategies.

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Topics: Population Health, Mobile, Patient Satisfaction, ACO, Text Messaging

Provider-to-Patient Texting Can Directly Benefit All Accountable Care Organizations

While still evolving, Accountable Care Organizations (ACOs) - networks of health care providers and hospitals that have a coordinated financial and medical responsibility to their patients - are emerging as important players in the quest for managing and improving healthcare in the United States. Across the country, the number of commercial and public ACOs is growing. As reported by Kaiser Health News, “An estimated 23.5 million Americans are now being served by an ACO.” In order for an ACO to meet its goals, it is critical that they play an active role in managing the health of their members. This ranges from providing those members that have chronic conditions such as diabetes and hypertension with the resources they need to manage their conditions to ensuring those that are healthy maintain their health through timely preventive screenings to reinforcing healthy lifestyle choices across their membership.

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Topics: Mobile, Patient Satisfaction, ACO, mhealth, Patient Compliance, Text Messaging

Empower Mobile Technology to Help You Do More with Less

Health care providers operate in a challenging environment. They are consistently challenged to do more in the context of an environment that is suffering from declining reimbursements and in the midst of shifting from volume to value. This is particularly true when it comes to engaging patients. There are more reasons than ever to proactively engage with patients - from reducing readmissions to managing chronic conditions to coordinating across the continuum of care and beyond. There is significant value to the patient and the provider when these activities are done well – the right population, at the right time, with the right message.

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Topics: Mobile, Patient Satisfaction