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Pediatricians, family doctors and gerontologists alike know that getting people in for preventive care visits can have a big impact on health. Knowing about health risks early can give people time to make lifestyle changes to reduce them. And when health conditions are identified early, people tend to have better options for treatment. Yet Americans get only about half of their recommended preventive care1 – a decision that can leave serious health conditions undiagnosed, lead to diminished treatment options, and significantly increase health care costs.

While clinics have long tried direct mail and outbound calls to increase scheduling, these methods typically don’t drive enough patient behavior to produce the desired ROI. Direct mail is expensive, and calls require a significant amount of staff time. Text messaging, on the other hand, is an easy and affordable way to reach patients via a method they’re already using every day: their smartphones.

With strategic, focused patient communication, ambulatory health care settings can improve preventive care adherence. In fact, some of our CareWire Messenger: Encounter Navigator clients have achieved >50% improvement in their preventive care scheduling rate.

How are they doing it? A big part of the answer involves these three tips: 

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Topics: Prep and Recovery, Text Messaging, Patient Journey, Onboarding and Engagement, secure text messaging, healthcare communication, patient preperation

Improving outcomes and avoiding costly readmissions is at the top of most healthcare leaders’ agendas. The focus on these topics is of particular importance given the advent of programs such as the Hospital Readmission Reduction program

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Topics: Mobile, Prep and Recovery

Reducing hospital readmission rates is a major priority for U.S. healthcare organizations.

According to MedPage Today, one in seven Medicare patients can expect to be readmitted into a hospital within a month of having been released from surgery. In order to reduce readmission rates and improve surgical recovery, healthcare providers should concentrate on boosting communication efforts with recovering patients.

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Topics: Population Health, Prep and Recovery, mhealth, Text Messaging, Patient Journey

As healthcare continues the shift from volume to value, healthcare providers are expected to deliver a higher level of patient care with less resources. To accomplish more with less, it’s critical that healthcare teams find solutions that save time and allocate professionals to areas where they can focus the majority of their time on improving patient’s health. The thoughtful and strategic deployment of technology is one way to harness the latest innovations to efficiently deliver a higher level of care. Meeting patients where they areon their mobile devices through text messagingis one clear opportunity to improve efficiency and effectiveness. The following are three ways that healthcare organizations can save time, improve key operating metrics, and enhance outcomesall while improving the patient experience.

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Topics: Population Health, Patient Satisfaction, Prep and Recovery, mhealth

In today’s health care environment, health care providers of all types are being challenged to “do more with less”. This includes not only reaching more patients, but also more effectively engaging them in their care. Traditional communication channels such as telephone calls, emails and voice mails are becoming less and less effective. Patient portals and apps are not gaining traction with the vast majority of patients. So, what is the solution? Text messaging - one of the most widely used forms of technology – represents a powerful alternative and one that has not been fully capitalized on in health care.

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Topics: Population Health, Mobile, Patient Satisfaction, Prep and Recovery