In the ambulatory surgery environment, our relationship with patients is often limited to a few days before and after their scheduled procedures. The preparation required of the patient and the amount of information we must communicate in this short time can be overwhelming for our patients and, sometimes, our staff. This challenge is further complicated by the fact that traditional communication methods – phone calls, voice mails, and emails – are becoming less and less effective. 

Text messaging and mobile communication is a largely untapped resource that presents an immediate opportunity to interact with most of our patients.

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Topics: Events, CareWire News, Mobile, Patient Satisfaction, Prep and Recovery