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Encouraging people to avoid the ER when they’re not facing a true emergency has long been a priority for commercial and public payers as well as employer groups. While the high cost associated with these visits is certainly the primary reason for diversion efforts, the benefits of saving the ER for emergencies expand beyond just financial. For consumers, choosing the right care can save a significant amount of time, and building a relationship with a primary care physician instead of running straight to the ER can result in more consistent, informed care.

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Topics: digital health, Text Messaging, "readmission reduction", ACO, Population Health, Patient Journey