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KNOXVILLE, Tenn.—Feb. 5, 2019­PerfectServe, a leading provider of cloud-based clinical communication and collaboration (CC&C) solutions, today announced the acquisitions of Lightning Bolt Solutions, an AI-optimized physician shift scheduling technology for hospitals and health systems, and CareWire, a mobile patient engagement platform. These standout solutions are critical components of PerfectServe’s effort to deliver the industry’s first true care team collaboration platform – one that overcomes the persistent care coordination challenges that exist across a patient’s healthcare ecosystem. 

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Ken Saitow, President and CEO of CareWire, receives Bulldog 100 award from Meredith Johnson, Executive Director of Alumni Relations at the University of Georgia.

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Topics: Insider, Events, CareWire News

Streamlining the Patient Intake Process with an Automated Mobile-First Contact Strategy

The waiting room is full, there is a line forming at the front desk; new patient information has to be collected, patients’ records must be updated, and appointments need to be rescheduled. The patient intake process, particularly for new patients, can be time-consuming and arduous for team members and frontline clinic staff.

A simple way to streamline the process, while reducing errors, decreasing administrative strain, and reducing last-minute cancellations and no-shows, is with automated mobile-first messaging strategies. CareWire’s approach provides our users with efficiency by automating appointment reminders, offsite check-ins, preparation reminders, and completion of paperwork such as consent forms or intake forms before an appointment. Finally, the patient can communicate and prepare for visits with a tool that is always in their pockets: their smartphone.

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Topics: Mobile, Patient Satisfaction, Patient Journey, patient preperation, help with patient preperation

Improving outcomes and avoiding costly readmissions is at the top of most healthcare leaders’ agendas. The focus on these topics is of particular importance given the advent of programs such as the Hospital Readmission Reduction program

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Topics: Mobile, Prep and Recovery