How Did a Hospital Use Text Messaging to Reduce Readmissions by 32%?

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Achieving quality outcomes while patients are in the hospital is, of course, a major priority for healthcare leaders. In today’s healthcare environment, the focus on outcomes doesn’t end at discharge. Ensuring patients understand and follow their discharge instructions is critical to avoiding a return trip to the hospital. This not only negatively impacts the patient experience but also has potential financial consequences.

With the goal of reducing readmissions, Park Nicollet’s Methodist Hospital decided to set aside the traditional phone-based outreach in favor of a text-first communication approach.

What did the new approach, which resulted in a 32% reduction in readmissions, look like? Request a copy of our latest case study to find out.

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