Help Patient Care Managers Succeed with These Strategies

hipaa messaging,patient care managers,healthcare communication

Care managers are responsible for providing critical healthcare resources to patients, relaying information and care instructions to those in their care, and facilitating communication between members of the patient’s care team. This role is a challenging and ever-changing position that requires an extensive skill set ranging from an understanding of medical procedures, insurance matters, social work, and almost everything in between. 

When relaying all of this information to patients, it’s critical that there is an organized system in place, allowing care managers to focus on other tasks that they must complete to ensure patient safety. One of the most effective ways to alleviate the stressors associated with this role is to introduce HIPAA compliant text messaging platforms. These platforms can speed up the communication process, increase adherence to treatment plans, and provide an outlet for care managers to stay in contact with care teams.

1. Implement an effective system for quickly communicating with patients.

Organizing communication with these various groups can be a major challenge for those working with care teams and overseeing patient care. Care managers are responsible for relaying vital care instructions to patients, and it’s paramount that they can convey this information in terms and instructions that their patients understand. One of the most effective ways to accomplish this is by implementing a text-first strategy, allowing care managers to automate some of their tasks, such as sending daily medication reminders. Ensuring medication and treatment plan adherence is difficult and time-consuming, but utilizing a texting platform that can generate medication reminders for care managers can improve adherence rates and save healthcare professionals time.

Aside from communicating in ways that patients understand, the second greatest challenge facing practitioners is HIPAA compliance. While many popular messaging platforms, such as iMessage and WhatsApp, do have encryption features, this alone is not enough to meet the safety and security measures required by HIPAA. A compliant texting platform will meet HIPAA’s rigorous requirements by not only ensuring encryption protection, but by providing login features, timeout features, and more. To fully utilize text messaging, care managers must have access to a platform that is HIPAA approved and has the encryption and security measures necessary to communicate with patients without putting their privacy at risk.

Practitioners using texting tools have a higher chance of reaching patients when they are most in need of care instructions. This is due to the fact that over 90% of the American population owns a cell phone. Because cell phones are readily available and are a quick communication tool, patients are more likely to use them to contact care managers before issues arise. Allowing patients to contact their care managers readily gives them peace of mind knowing that their healthcare concerns have been addressed.

2. Establish a care team comprised of the patient’s friends and family.

With the patient’s consent, working with their family as part of a dedicated team of caregivers can ensure that they receive additional support. Holding scheduled meetings, calls or even creating a shared spreadsheet to track symptoms can all be helpful strategies for monitoring the patient and sharing health information.

For this system to work as effectively as possible though, it’s important that members agree to a dedicated form of communication and stick to it. This will prevent pieces of information from being neglected due to frequently switching back and forth between various communication platforms. Texting offers a fast and efficient way for care managers, care teams, and patients to interact seamlessly while preventing data from being lost or overlooked. CareWire’s platform makes it easy to coordinate with members of the care team, keeping everyone up to date on the patient’s status. This form of communication can even be used to keep family members aware of a patient’s status before and after a procedure, quelling much of the worry and uncertainty that family caregivers often face.

We hope that these tools and strategies are effective solutions for your care management team as you work together to solve your patient’s needs. Texting is a vital tool when coordinating care with patients and members of care teams. If you’d like more information on the subject, or would like to see CareWire – our text-first patient communication platform – in action, don’t hesitate to reach out!

I’m Ken Saitow, President and CEO of CareWire. I have been helping healthcare organizations improve performance for over two decades, and I would love 15-minutes of your time to showcase the power of CareWire to engage and activate patients.

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