Streamlining the Patient Intake Process with an Automated Mobile-First Contact Strategy

Mobile,Patient Satisfaction,Patient Journey,patient preperation,help with patient preperation

Streamlining the Patient Intake Process with an Automated Mobile-First Contact Strategy

The waiting room is full, there is a line forming at the front desk; new patient information has to be collected, patients’ records must be updated, and appointments need to be rescheduled. The patient intake process, particularly for new patients, can be time-consuming and arduous for team members and frontline clinic staff.

A simple way to streamline the process, while reducing errors, decreasing administrative strain, and reducing last-minute cancellations and no-shows, is with automated mobile-first messaging strategies. CareWire’s approach provides our users with efficiency by automating appointment reminders, offsite check-ins, preparation reminders, and completion of paperwork such as consent forms or intake forms before an appointment. Finally, the patient can communicate and prepare for visits with a tool that is always in their pockets: their smartphone.

Reducing Errors

Electronic patient intake forms - which can be sent to patients' mobile device using a link (no downloads required) - give patients the option of providing patient health histories, medication information, health status and other medical information via their mobile device. This process gives providers time to verify patient's health history, consulting documentation or past physicians to confirm information.

Online forms are also tremendously valuable in saving staff time as they eliminate the need to transcribe data, scan, and securely store or dispose of files. Eliminating the transcription process reduces the likelihood of errors resulting from data entry. Transcription errors are an important factor considering that inaccurate data entry was found to be one of the leading causes of medication errors in a study conducted by the U.S. Pharmacopeia. Reducing the likelihood of mistakes while increasing efficiency for staff and patients is a tremendous benefit of adopting mobile technologies.

Decreasing Administrative Strain

Aside from the immediacy and popularity of smartphones, mobile strategies can streamline the communication process for a healthcare organization’s staff. CareWire’s platform makes it possible to store communication templates, save contact information to reach patients and approved family caregivers, create custom surveys to gauge patient satisfaction, and offers a variety of other customizable features. By utilizing these tools, care teams can communicate quickly and efficiently with patients using a secure messaging platform.

Reduce Last Minute Cancellations And No-Shows

CareWire’s automated reminders about upcoming appointments can be sent directly to patients' phones, giving them the option of canceling or rescheduling simply by replying to the text reminder. Not only does this benefit the patients, but it also reduces costs associated with missed appointments. No-shows are estimated to cost the healthcare industry $150 billion annually, reducing the number of missed appointments can improve bottom lines while allowing physicians to accommodate more patients.

Connecting with patients using mobile messaging is an efficient, convenient way to expedite the patient intake process - especially for a mobile generation. CareWire’s mobile-driven patient intake process can be implemented and tailored to almost any intake strategy to promote efficiency and allow staff to focus on patient care. The versatility and immediacy of a text-based approach make it ideal for those looking to improve provider-patient communication and the overall patient experience.

I’m Ken Saitow, President and CEO of CareWire. I have been helping healthcare organizations improve performance for over two decades, and I would love 15-minutes of your time to showcase the power of CareWire to engage and activate patients.

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