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Pediatricians, family doctors and gerontologists alike know that getting people in for preventive care visits can have a big impact on health. Knowing about health risks early can give people time to make lifestyle changes to reduce them. And when health conditions are identified early, people tend to have better options for treatment. Yet Americans get only about half of their recommended preventive care1 – a decision that can leave serious health conditions undiagnosed, lead to diminished treatment options, and significantly increase health care costs.

While clinics have long tried direct mail and outbound calls to increase scheduling, these methods typically don’t drive enough patient behavior to produce the desired ROI. Direct mail is expensive, and calls require a significant amount of staff time. Text messaging, on the other hand, is an easy and affordable way to reach patients via a method they’re already using every day: their smartphones.

With strategic, focused patient communication, ambulatory health care settings can improve preventive care adherence. In fact, some of our CareWire Messenger: Encounter Navigator clients have achieved >50% improvement in their preventive care scheduling rate.

How are they doing it? A big part of the answer involves these three tips: 

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Topics: Prep and Recovery, Text Messaging, Patient Journey, Onboarding and Engagement, secure text messaging, healthcare communication, patient preperation

 

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Topics: Insider, CareWire News, healthcare communication

Care managers play a vital role in patient engagement, treatment plan adherence, and more – what tools can help them to perform these vital tasks more efficiently?

Care managers organize patient care, handle insurance matters, investigate treatment plans for patients, and so much more during the course of their day. Great care managers perform these tasks with a sense of empathy and a desire to improve patient care – ensuring that their patients are informed about their treatment plans and next steps.

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Topics: hipaa messaging, patient care managers, healthcare communication

Care managers are responsible for providing critical healthcare resources to patients, relaying information and care instructions to those in their care, and facilitating communication between members of the patient’s care team. This role is a challenging and ever-changing position that requires an extensive skill set ranging from an understanding of medical procedures, insurance matters, social work, and almost everything in between. 

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Topics: hipaa messaging, patient care managers, healthcare communication