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Encouraging people to avoid the ER when they’re not facing a true emergency has long been a priority for commercial and public payers as well as employer groups. While the high cost associated with these visits is certainly the primary reason for diversion efforts, the benefits of saving the ER for emergencies expand beyond just financial. For consumers, choosing the right care can save a significant amount of time, and building a relationship with a primary care physician instead of running straight to the ER can result in more consistent, informed care.

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Topics: digital health, Text Messaging, "readmission reduction", ACO, Population Health, Patient Journey

 

Pediatricians, family doctors and gerontologists alike know that getting people in for preventive care visits can have a big impact on health. Knowing about health risks early can give people time to make lifestyle changes to reduce them. And when health conditions are identified early, people tend to have better options for treatment. Yet Americans get only about half of their recommended preventive care1 – a decision that can leave serious health conditions undiagnosed, lead to diminished treatment options, and significantly increase health care costs.

While clinics have long tried direct mail and outbound calls to increase scheduling, these methods typically don’t drive enough patient behavior to produce the desired ROI. Direct mail is expensive, and calls require a significant amount of staff time. Text messaging, on the other hand, is an easy and affordable way to reach patients via a method they’re already using every day: their smartphones.

With strategic, focused patient communication, ambulatory health care settings can improve preventive care adherence. In fact, some of our CareWire Messenger: Encounter Navigator clients have achieved >50% improvement in their preventive care scheduling rate.

How are they doing it? A big part of the answer involves these three tips: 

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Topics: healthcare communication, Onboarding and Engagement, Prep and Recovery, Text Messaging, Patient Journey, patient preperation, secure text messaging

Streamlining the Patient Intake Process with an Automated Mobile-First Contact Strategy

The waiting room is full, there is a line forming at the front desk; new patient information has to be collected, patients’ records must be updated, and appointments need to be rescheduled. The patient intake process, particularly for new patients, can be time-consuming and arduous for team members and frontline clinic staff.

A simple way to streamline the process, while reducing errors, decreasing administrative strain, and reducing last-minute cancellations and no-shows, is with automated mobile-first messaging strategies. CareWire’s approach provides our users with efficiency by automating appointment reminders, offsite check-ins, preparation reminders, and completion of paperwork such as consent forms or intake forms before an appointment. Finally, the patient can communicate and prepare for visits with a tool that is always in their pockets: their smartphone.

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Topics: patient preperation, help with patient preperation, Mobile, Patient Journey, Patient Satisfaction

Remote patient monitoring is a critical tool in the fight against chronic diseases.

Remote patient monitoring (RPM) allows healthcare providers the opportunity to remotely monitor patients that are in need of constant and consistent attention and care, such as patients with chronic illnesses like diabetes or heart disease. Using RPM, providers can stay on top of a patient's condition even when they are outside of the hospital setting.

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Topics: Patient Journey, Patient Satisfaction

Poor communication between patients and providers is, unfortunately, all too common. In fact, according to a national survey commissioned by the Schwartz Center for Compassionate Healthcare at the Massachusetts General Hospital, only 48 percent of patients noted that their providers always included them in important decisions regarding treatment.

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Topics: Patient Journey, Communication, Patient Satisfaction